We dispatch most of orders using DHL courier to worldwide destinations, because it is faster and reliable service.
However, we do use FedEx & UPS on client’s request but these are expensive to DHL also delivery time is a bit longer than DHL, if you want us to use these couriers to send shipments please confirm your exact shipping address for exact shipping cost using FedEx & UPS.
We do use “Sky Net” and “DPD” Courier for our UK customers because it is much cheaper than other couriers but it takes 4-7 days for UK only. If you want us to use Sky Net or DPD courier, please do inform us, while ordering.
ORDER PRODUCTION TIME:
It takes 3-4 weeks for regular orders after the verification of the payment and confirmation of the order. However, trail orders can be shipped faster. If your order is in bulk QTY then it will be delivered partially. For example if your total order QTY is 9,000 pieces what we do is divide them in 3 deliveries and deliver them partially. However, if you need all order in 1 delivery in short period of time you can ask us, contact us via email or phone call.
DELIVERY TIME: DHL: 3-5 days, FedEx: 4-6 days, Ups: 4-6 days, Skynet: 5-10 days and DPD: 6-12 days
These are expected delivery times and are not guaranteed. In case if there are any changes, we will
duly inform you via phone call / email.
AIR MAIL SERVICE | POSTAL SERVICE:
We only use Air-mail for small packets/orders. This medium is generally used for retail orders/online shopping by collectors and individuals for personal use of products. Being a cheaper source of shipping most of direct clients prefers it but NANBA is not responsible for late delivery as this medium is without any tracking facility. Usually Air-mail takes 7-10 days to reach Europe and 12-15 days to USA, Canada & Australian destinations.
CARGO SERVICES | AIR & SEA
In case of bulk orders we use cargo services both Air Cargo and Sea Cargo.
We use two methods for air cargo.
1-It delivers to the destination Airport
and customer hires an agent for custom clearance from the Airport - inexpensive
2-It takes responsibility to deliver to customers premises/warehouse - expensive method. Please confirm your nearest Airport details when ordering. Generally takes 10 days to all destinations. We preferable use Emirates & British Airways for Air Cargo please.
Ideal shipping source for bulk orders like 20 and 40 container. Delivery time 25/28 days approximately. Freight cost approximately almost 8% of the total amount of order depending on destination country.
Low Invoice Value to Avoid Custom Duties?
For small orders or samples usually, we put lower value on invoice and mark “gift” or “sample” to help you to avoid the tax or less your tax. If you need full value on the shipping bill or invoice, please let us know when place order.
Missed my delivery what shall I do?
If you have missed your delivery don't worry, we provide consignment number / tracking number to our customers. You just need to visit the courier website to rearrange the delivery. If you do not have the consignment number please contact us via email or phone call.
To ensure deliveries are made on time, sometimes we ship items in separate deliveries. Handmade embroidery items sometimes take much more time as compared to other products so what we do is we deliver whatever is ready from the total order and rest of the order we dispatch later when it completes. If you haven’t received an item, please get in touch so that we may investigate
Where is my order?
Once your order has been dispatched, we’ll send you a confirmation email which will indicate when you should expect to receive your item. Where possible, we’ll provide you with tracking details also so you can see the progress of your delivery.
What do I do if I am missing an item from my
All missing items must be reported within 48 hours. If you have discovered you are missing an item please contact the sales team.